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Sunday, December 07, 2008 12:49 AM by henrylih
# I can't remove my MS Office 2007 either

(continued) Today I tried to remove my Office 2007 twice, but it failed twice. The error reads: "Error 1316, Setup can't read from file C:\Windows\Installer\EnterpriseWW.msi, Set up failed. Please see c:\Documents and Settings\User\Locals..\Temp\Setup0000b20\setup.chm"

So now I can't even remove and re-install Office 2007. Then I tried to restore to a previous date, it failed too.

It seems now I have to re-install the whole Windows XP, which is not what I want to see.

It's now worse than the original. Any hint?

Thanks! Henry
Sunday, December 07, 2008 5:32 PM by astebner

# re: Updated version of the .NET Framework cleanup tool that can remove the .NET Framework 3.5 RTM

Hi Henrylih - The error you listed in your first comment ("the application failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem") usually means that one of the Visual C++ runtime files is missing from the system. There will usually be an error listed in your event log after running into that type of error that will list the exact file that is missing.

You may want to try to install the VC++ 2005 runtime redistributable on your system to see if that helps. There are a couple of versions of this redist, so I'd suggest installing both of them just in case:

http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee

http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647

Some of these files are a part of the .NET Framework, so the cleanup tool would've removed them if you chose to remove all versions. You may want to also re-install the .NET Framework 2.0 if you removed it with the cleanup tool (I mention this as a possibility because your comment only mentions the .NET Framework 1.1).

The error that you list in your 2nd comment makes it sound like the Office 2007 installation files are missing from your system somehow. You could try to manually remove Office 2007 using steps like the one at http://blogs.msdn.com/astebner/archive/2005/10/30/487096.aspx, and then try to re-install Office using your original installation CD.

I'm not sure what would cause that 1334 (file cannot be found in the cab) error when you run from your CD to try to re-install. It could be caused by your CD being dirty or something like that, so you may want to try to gently clean the back of your Office CD to see if that helps.

Hopefully the above will help you avoid needing to reformat your system. Please let me know how it goes for you.